NOT AT FAULT CLAIMSAUSTRALIA

In Australia, being "not at fault" in a car accident means that the collision was legally caused by another driver's negligence or error. This is typically determined by police reports, witness statements, and dashcam footage. When you are not at fault, you (and your insurer) have the legal right to be restored to the position you were in before the accident without incurring financial loss.

No, you should not have to pay an insurance excess if you are clearly not at fault and can provide the details of the at-fault party. We handle the recovery from the at-fault driver's insurance company directly, ensuring you aren't out of pocket for an accident you didn't cause.

Yes. Many insurers try to steer you towards their preferred "budget" repairers. However, as the vehicle owner, you have the right to quality repairs. We ensure your car is repaired by manufacturer-approved specialists who use genuine parts, maintaining your vehicle's safety, value, and warranty.

Typically, a not-at-fault claim where the other driver is identified should not affect your No Claims Bonus or increase your future premiums. Since we recover the costs from the responsible party's insurer, your own policy remains largely untouched by the claim costs.

Repair times vary depending on the extent of the damage and parts availability. Most standard repairs take between 5 to 10 working days. The best part is that we provide a like-for-like loan car for the entire duration, meaning your life doesn't stop while your car is in the shop.

This can be a complex situation, but you are still protected. Many comprehensive policies include uninsured motorist cover. We can assist in navigating these claims to ensure your vehicle is still repaired and that you aren't left stranded, though the process differs slightly from standard insured claims.

Absolutely. If you are not at fault, you are legally entitled to a replacement vehicle at no cost to you. We provide modern, like-for-like loan vehicles (e.g., if you drive a SUV, we give you a SUV) delivered directly to you, typically within 30 minutes of approval.

We provide nationwide coverage. With a network of hundreds of manufacturer-approved repair facilities and loan car hubs across every state and territory, we can assist not-at-fault drivers in metro, regional, and rural Australia.